FREQUENTLY ASKED QUESTIONS 

LET US EASE YOUR MIND BY SHARING WITH YOU A FEW QUESTIONS/ANSWERS THAT WE ARE SURE YOU MAY ASK!

01

PRODUCTS
  1. WHAT TYPES OF PRODUCTS DO YOU USE? GAIN & ARM AND HAMMER ARE USED FOR NORMAL LOADS, FREE & CLEAR DETERGENTS OR DREFT  ARE USED FOR BABY'S CLOTHES. EVERY PREFERENCE IS DIFFERENT, SO WE ONLY USE WHAT YOU LIKE FOR YOUR CLOTHES. ADD'TL CHARGES WILL BE ADDED IF PRODUCT IS NOT PROVIDED BY THE CUSTOMER.

  1. DO YOU OFFER ECO-FRIENDLY PRODUCTS TO WASH CLOTHES? WE TRUST THE PRODUCTS OF 7TH GENERATION TO CARE FOR OUR ECO-FRIENDLY CUSTOMERS.
     

02

03

04

PAYMENTS
  1. HOW AM I CHARGED FOR MY SERVICES? WE CHARGE PER POUND. TYPICALLY ONE BAG (AVG. SIZE) HOLDS APPROXIMATELY 20-25LBS. OF LAUNDRY. STAIN REMOVAL AND SHEET/TOWEL SERVICES ARE PRICED SEPARATELY AND NOT PER POUND.

  1. HOW CAN I PAY FOR MY ORDER? WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS, AS WELL AS SQUARE CASH, VENMO, AND PAYPAL. WE DO NOT ACCEPT CASH OR CHECKS FOR RESIDENTIAL ACCOUNTS, COMMERCIAL ACCOUNTS CAN HOWEVER USE CHECKS.

COMMERCIAL OR RESIDENTIAL
  1. DOES YOUR COMPANY ONLY SERVICE RESIDENTIAL CUSTOMERS? NO, WE PROVIDE BOTH COMMERCIAL AND RESIDENTIAL SERVICES TO OUR CUSTOMERS. NO JOB IS TOO SMALL NOR TOO LARGE FOR US TO HANDLE!


 
PERSONALS!!
  1. WHAT IF I MISTAKENLY LEAVE PERSONALS IN MY POCKETS? FRET NOT! WE WILL PLACE ANY PERSONALS IN A ZIPLOC AND RETURN IT BACK TO YOU WITH YOUR ORDER.

  1. ARE MY CLOTHES WASHED WITH OTHER PEOPLE'S CLOTHES? ABSOLUTELY NOT! EACH ORDER IS WASHED, DRIED, FOLDED, HANGED SEPARATELY.

  1. HOW LONG WILL IT TAKE FOR MY CLOTHES TO BE RETURNED? THE TURN AROUND TIME IS 48-HOURS AFTER THE ORDER IS PICKED UP. NEXT DAY SERVICE IS AVAILABLE PER REQUEST.

 

QUESTIONS?

ANY QUESTIONS WE DIDN'T COVER ABOVE? FEEL FREE TO CONTACT US VIA EMAIL OR PHONE TO ASK ANY QUESTIONS YOU MAY HAVE FOR US!

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