Your Privacy, Clearly Stated.

Effective June 1, 2026 · Last updated October 25, 2026 · Governed by Florida law

01Who We Are

This Privacy Policy describes how The Laundry Company LLC ("The Laundry Company", "we", "us" or "our"), a Florida limited liability company located at 1843 N. Pine Island Road, Plantation, Florida 33322, handles personal information. It covers our website, laundrytlc.com, our Plantation lounge, and our related digital and in-store services.

Two divisions operate under one roof at our Plantation facility:

The Laundry Company provides self-service laundry, drop-off Wash & Fold, ironing and finishing, residential Pickup & Delivery, and the TLC Card and membership program. The Laundry Company LLC is responsible for the personal information collected through these services and our website.
TLC Linen Services provides commercial linen care for businesses such as boutique hotels, short-term rentals, spas and wellness studios, fitness centers, marine operators and restaurants. Information collected for commercial quotes and accounts is used to manage those business relationships.

02Information We Collect

Accounts, memberships and bookings. Your name, email address, phone number, delivery address and instructions, care preferences, household members you add, and your order history. Card payments are processed by Stripe; we never store your full card number.
In-store visits and the TLC Card. Transactions linked to your TLC Card, including machine and cycle details, time of use, card loads, credit and Rewards points.
Commercial accounts. Business name and address, tax identification where invoicing requires it, contact details, industry, estimated weekly volume, par levels, route schedules and delivery access details.
Forms and inquiries. Information you send through our contact, invitation, waitlist, partner, careers and press forms, including your message and the time it was sent.
Digital Concierge. When you chat with our Digital Concierge by text or voice, we collect your messages and transcripts to answer you. The Concierge never asks for or stores payment card details, bank credentials or government identification.
Device and browsing data. IP address, device and browser type, approximate location, referring pages and timestamps, collected automatically when you visit our website.

03How We Use Your Information

To deliver your service: processing orders, scheduling pickups and deliveries, and running commercial routes.
To manage your account: TLC Card balances, monthly membership credit, Rewards points, household members, freezes and billing.
To keep you informed: order confirmations, delivery alerts by text or email, receipts and replies to your questions.
To share news and offers, only with your permission: email through Klaviyo, sent only when you have opted in. We do not send marketing text messages. You may opt out at any time.
To keep everyone safe: protecting our facility and systems, preventing fraud, enforcing our Terms of Service and meeting our legal obligations.

We do not sell, rent or trade your personal information, and we do not use it for cross-site advertising.

Between our two divisions. Because both divisions share one facility and one administration, information may move between them only for internal purposes: routing an inquiry to the right team, coordinating operations, and shared accounting and customer service. Personal information about individual customers is never shared with our commercial clients, and commercial client information is kept confidential.

With service providers who are contractually bound to protect it:

Payments: Stripe, for secure, tokenized card processing.
Messages: Quo for text messages and Klaviyo for email.
Technology: secure cloud hosting, databases and the AI services that power our Digital Concierge.
Website analytics: Google Analytics, which receives usage and device information to help us improve our website.
Legal requirements: when required by subpoena, court order or law, or to protect the safety and rights of our guests, team or the public.

05Text Messages

When you check the text updates box while booking, we send transactional text messages about that order: confirmations, pickup and delivery updates, and ready for collection notices. Message frequency varies with your orders. Message and data rates may apply.

Opting out: reply STOP at any time to stop receiving texts, or reply HELP for help. You can also call us at (954) 250-4321.
Your choice: agreeing to receive texts is never a condition of any purchase.
Your number stays private: mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Text messages are sent through our business phone provider, Quo.

06How Long We Keep It

Customer and membership accounts: while your account is active, plus three years after your last activity or closure.
Commercial agreements and route records: for the term of the agreement, plus seven years for tax and audit purposes.
Financial and transaction records: seven years, as tax law requires.
Digital Concierge conversations: up to ninety days, then anonymized or deleted.
Server security logs: up to one hundred eighty days.

07How We Protect It

We use physical, technical and administrative safeguards to protect your information. Our website is encrypted with HTTPS and all card payments are tokenized through Stripe. If a security incident ever affects your personal information, we will notify you as required by the Florida Information Protection Act, Florida Statute 501.171.

08Your Florida Privacy Rights

Under the Florida Digital Bill of Rights and other applicable law, you may:

Know and access the personal information we hold about you, and receive a copy.
Correct information that is inaccurate or incomplete.
Delete your information, subject to records we must keep by law.
Take your data with you in a portable, usable format.
Opt out of the sale of data and profiling. We do neither, and you may confirm your status at any time.
Be treated equally. Exercising your rights will never change your prices or the quality of your service.

To make a request, visit Your Privacy Choices or contact us. We will verify your identity and respond within forty-five days.

09Cookies and Analytics

We use essential cookies to run our website, such as remembering your language, keeping you signed in and saving a booking in progress. We also use Google Analytics, provided by Google LLC, to understand how visitors use our website, such as which pages are viewed and for how long. Google Analytics uses cookies and collects device and browsing information, including an approximate location based on your IP address. We do not use it to identify you, and we do not use advertising or cross-site tracking.

You can opt out with the Google Analytics opt-out add-on or through your browser settings. If you block essential cookies, features such as online scheduling and account sign-in may not work.

10Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under thirteen. If you believe a child has shared information with us, please contact us and we will delete it.

11Contact Us

For any question about this policy or your information:

Online: submit a privacy request
Email: support@laundrytlc.com
Phone: (954) 250-4321
Mail: The Laundry Company LLC, Attn: Privacy, 1843 N. Pine Island Road, Plantation, FL 33322

We may update this policy from time to time. When we do, we will change the date at the top of this page.